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Customer Service Supervisor (Spanish / French / Italian)

lisbonne, district lisbonne - lisbonne - portugal Contrato a termo Entrada imediata 1 a 2 anos 2018-287
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Descrição da função

Customer Service Supervisor / Back Office (Spanish / French / Italian) Our client is one of the largest airline companies Responsibilities: To manage a team in a Contact Center / Customer Service environment in order to succeed at all levels (efficiency, quality, and attitude) Responsible for the team´s results and professional development, focused on the accomplishment of the defined KPIs To use and comply with the processes, tools and methodologies of Armatis-lc Group, implementing the strategies and techniques defined, in order to provide the best Customer experience and ensure information security Ensure an active role in the process of continuous improvement of the operation

Perfil

Minimum of 2 years experience as a Supervisor in Customer Service environment Ability to communicate concepts, tools and techniques so that the team has the necessary knowledge to perform its role. Strong leadership and customer experience focus High level of interpersonal skills, promoting the team spirit.

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Recrutamento em 5 passos

01
Receção da candidatura

através do nosso site, por email ou por telefone

02
Pré-seleção telefónica

com a nossa equipa de recrutamento

03
Entrevista de seleção

e apresentação da empresa

04
Formação

para desenvolvimento e aprendizagem das competências necessárias.

05
Contrato de trabalho

assinatura no primeiro dia de formação!